Refund Policy

At HourVault, we strive to provide high-quality products and excellent customer service. If you're not satisfied with your purchase, we offer refunds and exchanges in accordance with the NSW Fair Trading guidelines.

Change of Mind

We do not offer refunds for change of mind. However, you can exchange your watch for another model within 14 days of purchase, subject to the condition and a restocking fee.

Faulty or Defective Goods

If your watch is faulty or defective, you can choose between a repair, replacement, or refund. We will provide a refund if the watch cannot be repaired or replaced.

Not Fit for Purpose

If the watch is not fit for its intended purpose, we will provide a refund or replacement.

Not Matching Description

If the watch does not match the description provided, we will provide a refund or replacement.

Refund Process

• Contact our customer service team within 14 days of purchase to initiate the refund process.
• Provide proof of purchase and a detailed description of the issue.
• Return the watch in its original condition, with all tags and packaging intact.
• Refunds will be processed within 10 business days of receiving the returned watch.

Note

• Refunds will be made using the original payment method.
• Refunds do not include any postage or shipping costs.
• The benefits provided by this refund policy are in addition to other rights and remedies available to you under the law.

By purchasing from HourVault, you acknowledge that you have read, understood, and agreed to our refund policy.