Every watch includes a Certificate of Authenticity, issued by expert watchmakers at Horologist in Sydney CBD.

We ship fully insured to the USA and Hong Kong, with all duties and taxes covered by us from Sydney.

All our watches are thoroughly checked against official police databases for your peace of mind.

Licensed Second Hand Luxury Watch Dealer (ID: 2PS26559)

All prices include insured shipping, with no extra costs for customers in Australia, the USA, or Hong Kong.

(+61) 406 777 717

HourVault

Privacy Policy

Effective date: 01/07/2026

HourVault Pty Ltd (ABN 12 659 990 315) (“HourVault”, “we”, “us”) is committed to protecting the privacy of our customers and website users, and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Personal Information We Collect

We collect personal information reasonably necessary for our business functions, including:

  • Contact details (name, email address, phone number, and postal address)
  • Payment and transaction details
  • Internet Protocol (IP) address and device/browser information
  • Website usage data, search history, and preferences collected through cookies and similar technologies (see Section 7)
  • Warranty, repair, and product service history
  • Correspondence with our customer service team

Where practicable, you may deal with us anonymously or using a pseudonym—for example, when making general product enquiries. However, this is generally not possible when making purchases, lodging warranty claims, or requesting repair services, as identity verification is required.

2. How We Collect Personal Information

We collect personal information directly from you when you:

  • Purchase a product or service in-store or online
  • Create an account or subscribe to marketing communications
  • Contact our customer service team or lodge a warranty or repair request
  • Browse our website, where cookies, analytics tools, and IP logging collect certain information

Where reasonably possible, we collect personal information directly from you rather than from third parties.

3. Why We Collect, Use and Disclose Personal Information

We collect, hold, use, and disclose personal information for purposes including:

  • Processing sales and payments
  • Providing customer support
  • Delivering warranty and repair services
  • Sending marketing communications (only with your consent or where otherwise permitted by law)
  • Improving our products, services, and website
  • Meeting our legal and regulatory obligations

If you choose not to provide requested personal information, we may be unable to process your order, provide warranty services, or respond to your enquiry.

4. Automated Decision-Making

HourVault does not currently use automated systems or artificial intelligence to make, or substantially assist in making, decisions that could significantly affect your rights or interests, such as automated credit assessments, fraud determinations, or pricing decisions.

If this changes, we will update this Privacy Policy in accordance with our obligations under APP 1.7–1.9, effective from 10 December 2026.

5. Disclosure of Personal Information

We may disclose personal information to:

  • Related companies and trusted service providers who assist us in delivering our services, including delivery couriers, warranty and repair partners, payment processors, IT providers, and cloud hosting providers
  • Professional advisers, insurers, and government, regulatory, or law enforcement authorities where required or authorised by law

Overseas Disclosure

Some of our service providers, including cloud hosting and IT infrastructure providers, may store or process personal information outside Australia, including in the United States.

Before disclosing personal information overseas, we take reasonable steps to ensure overseas recipients handle your information consistently with the Australian Privacy Principles, except where an exception under APP 8.2 applies.

6. Direct Marketing

We will only send direct marketing communications where:

  • You have provided your consent; or
  • We are otherwise permitted to do so by law.

Every marketing communication includes a simple method for opting out, such as an unsubscribe link.

You may also opt out at any time by contacting our Privacy Officer using the details in Section 10.

7. Cookies and Website Tracking

Our website uses cookies and similar technologies to collect information including:

  • IP addresses
  • Browsing behaviour
  • Website preferences

These technologies help us provide website functionality, analyse website performance, and, where you consent, deliver relevant advertising.

You can manage cookies through your web browser settings. Please note that disabling cookies may reduce website functionality.

8. Security and Storage

We take reasonable technical and organisational measures to protect personal information against:

  • Misuse
  • Interference
  • Loss
  • Unauthorised access
  • Modification
  • Disclosure

These measures include secure storage, trusted third-party hosting providers, access controls, and staff training.

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

9. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting our Privacy Officer.

We will:

  • Respond within a reasonable period (generally within 30 days)
  • Not charge you for making a request (although reasonable costs may apply to fulfilling it)

If we refuse your request, we will provide written reasons and explain how you may make a complaint.

10. Privacy Complaints

If you have a privacy concern or complaint, please contact our Privacy Officer.

Phone: 0406 777 717
Email: [email protected]
Post: Suite 414, 185 Elizabeth Street, Sydney NSW 2000

We will acknowledge your complaint promptly and aim to resolve it within 30 days.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Phone: 1300 363 992
Email: [email protected]
Post: GPO Box 5218, Sydney NSW 2001
Fax: +61 2 9284 9666
Website: https://www.oaic.gov.au

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal obligations.

The most current version will always be available on our website, together with its effective date.

By providing personal information to HourVault, you consent to our collection, use, storage, and disclosure of your personal information in accordance with this Privacy Policy, unless you advise us otherwise where permitted by law.